Zoom - Quality management for Samoa’s shipping fleets


Like much of the Pacific region, Samoa relies on shipping for transport and for trade. Keeping up-to-date with the latest shipping processes and services is vital. Effective services help the country make the most of the fast-growing, highly-competitive business environment.

Quality management system training is key to keeping abreast of the latest developments. The Pacific Community (SPC) has been holding training sessions with shipping stakeholders across the Pacific, including maritime administrations, ports authorities and maritime training institutions. Samoans are taking part, along with the Cook Islands, Federated States of Micronesia, Fiji, Kiribati, Marshall Islands, Solomon Islands, Tonga, Tuvalu and Vanuatu.

Led by our Economic Development Division, the training gives an overview of quality management systems and offers practical advice on how to implement and maintain a quality management system.

Samoa is working with the Japanese Government to rehabilitate the port in Apia. The port will be extended and facilities upgraded, with the project due for completion in June 2018. A Quality Management System is helping to enhance services and ensure the new facility complies with international standards.

“Although there’s still a long way to go, we are heading in the right direction in terms of continual improvements to shipping procedures and standards,” our Deputy Director of Transport, Thierry Nervale, said.

“It’s very important that we work together to ensure that Pacific Island governments not only meet their obligations under various international conventions that call for a quality standard, but also improve the competitive positions of these organisations,” Mr Nervale said.

As part of training, participants learn about the key practices required to maintain a quality management system and how these relate to their organisations and activities. On completion of the course, they can confidently plan and facilitate a quality management implementation program.

We provide follow-up and guidance on these quality management systems, and works with Samoa and the other participants to develop solution to any hurdles that arise during the implementation phase.

Our Economic Development Division works to strengthen transport and human resource capacity and facilitates leadership, governance and coordination of transport partnerships.


Samoa depends on shipping for both transport and trade.
Quality management system training ensures Samoans stay up-to-date with the latest developments in shipping services and practices.
SPC is providing training for shipping stakeholders in Samoa and other Pacific nations.

Related links

SPC Economic Development Division
Pacific Maritime Watch magazine

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